Privacy Policy

1. What Information Do We Collect?

The type of personal information we collect depends on your interaction with our Website. Information we may collect includes:

• Name
• Email address
• Phone number
• Club/Organisation

2. Types of Information

Under the Privacy Act 1988 (Cth) (the Privacy Act), personal data is categorised as:

3. How We Collect Your Personal Information

We may collect personal information:

• Directly from you: via web forms, sign-ups, or contact enquiries on our Website or associated platforms.
• Automatically: through cookies or browser storage to improve your experience (not typically used to personally identify you).
• From third parties: If information is provided to us by another source, we take reasonable steps to notify you or gain your consent.

If Sensitive Information is collected, it is handled in accordance with this Privacy Policy.

4. Purpose of Collection

We collect personal information to:

• Provide and improve our services and Website features
• Communicate updates, support information, or promotional messages
• Respond to your enquiries

We may disclose your information to trusted third-party service providers who assist in running our operations. Internal maintenance or development teams may also access data during support activities.

By using our Website, you consent to receiving direct marketing communications from iGripps, relevant to services you would reasonably expect. You may opt out at any time via the unsubscribe link or by contacting us directly.

We do not use Sensitive Information for marketing purposes.

5. Security, Access & Correction

We take reasonable steps to protect your personal information from misuse, interference, and unauthorised access. When personal data is no longer needed, we securely destroy or de-identify it.

We retain personal data for up to 7 years where required for legal, financial, or operational reasons.

You have the right to:

• Request access to your personal information (in line with APP 12)
• Request correction of any inaccurate or outdated information (APP 13)

To make a request, please contact us using the details provided in Section 9.

6. Complaints Procedure

If you have concerns about your privacy or how your data has been handled:

• Contact us directly
• Our team will review your concern and may request further information to assist investigation
• If a breach or error is identified, we will work with you to resolve it

If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).

7. Overseas Disclosure

We do not disclose your personal information to overseas recipients unless you have explicitly requested it.

If data is transferred overseas, the receiving party may not be bound by the Australian Privacy Principles, and iGripps is not liable for how it is handled outside Australia.

8. GDPR (General Data Protection Regulation)

While the GDPR provides additional rights for EU-based users, iGripps does not actively target or monitor users in the EU. Therefore, GDPR provisions generally do not apply.

9. Contacting Us About Privacy

If you have any questions about privacy, or wish to access, correct, or complain about how we handle your personal data: